These general terms and conditions (hereinafter "GTC") of RZR7 Online Handels GmbH (hereinafter "seller") apply to all contracts for the delivery of goods that a consumer (hereinafter "customer") has with the seller with regard to the seller goods presented in its online shop. The inclusion of the customer's own conditions is hereby contradicted, unless something else has been agreed.
These General Terms and Conditions shall apply accordingly to contracts for the delivery of vouchers, unless expressly agreed otherwise.
Consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Employees of our company are prohibited from making any promises that deviate from these conditions. Verbal agreements are only effective if they are confirmed in writing by the supplier.
- Conclusion of contract in web shop/distance selling
The customer can submit the offer via the online order form integrated in the seller's online shop. After placing the selected goods in the virtual shopping cart and going through the electronic ordering process, the customer submits a legally binding contract offer with regard to the goods contained in the shopping cart by clicking the button that concludes the ordering process.
The seller can accept the customer's offer within five days by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby receipt of the order confirmation by the customer is decisive in this respect, or by he delivers the ordered goods to the customer, whereby receipt of the goods by the customer is decisive, or by asking the customer to pay after placing his order.
If there are several of the aforementioned alternatives, the contract is concluded at the point in time at which one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the result that the customer is no longer bound by his declaration of intent.
If the customer selects "PayPal" as the payment method during the online ordering process, by clicking the button that concludes the ordering process, he also issues a payment order to his payment service provider. In this case, the supplier declares in deviation from clause 2. 3 already accepts the customer's offer at the point in time at which the customer triggers the payment process by clicking the button that concludes the order process.
The period for accepting the offer begins on the day after the customer has sent the offer and ends at the end of the fifth day following the sending of the offer.
When submitting an offer via the supplier's online order form, the text of the contract is saved by the supplier and sent to the customer in text form (e.g. B e-mail, fax or letter). In addition, the text of the contract is archived on the supplier's website and can be accessed by the customer free of charge via his password-protected customer account by entering the relevant login data, provided that the customer has created a customer account in the supplier's online shop before sending his order.
The payment option(s) will be communicated to the customer in the seller's online shop.
The goods are delivered to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the seller's order processing is decisive.
Before submitting the binding order via the supplier's online order form, the customer can continuously correct his entries using the usual user functions. In addition, all entries are displayed again in a confirmation window before the order is bindingly submitted and can also be corrected there using the usual operator functions.
Only the German language is available for the conclusion of the contract.
Order processing and contact are usually made via e-mail and automated order processing. The customer must ensure that the e-mail address provided by him for order processing is correct so that the e-mails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all e-mails sent by the seller or by third parties commissioned to process the order can be delivered.
- Right of withdrawal
Consumers residing in the EU have the right to withdraw from contracts if
- the contract is concluded with the simultaneous physical presence of the entrepreneur and the consumer at a place that is not the business premises of the entrepreneur,
- for the consumer among those specified in Z. 2 mentioned circumstances made an offer,
- which is concluded on the business premises of the entrepreneur or by means of distance communication immediately after the consumer has been addressed personally and individually in a place other than the business premises of the entrepreneur in the simultaneous physical presence of the entrepreneur or his representative and the consumer, or
- which is concluded on an excursion organized by an entrepreneur or by his agents with the intention or with the result that the entrepreneur advertises or has advertised the sale of goods or the provision of services to the consumer and corresponding contracts closes with the consumer
- the contract is concluded between a trader and a consumer without the simultaneous physical presence of the trader and the consumer within the framework of a distribution or service system organized for distance selling, whereby up to and including the conclusion of the contract only means of distance communication are used;
The consumer has no right of withdrawal for distance selling or off-premises contracts acc. Z 1. – 5. over
Services if the entrepreneur - on the basis of an express request by the consumer and a confirmation from the consumer that he is aware of the loss of the right of withdrawal in the event of complete performance of the contract - had started to perform the service before the end of the withdrawal period and then provided the service in full became,
Goods made to customer specifications or clearly tailored to personal needs.
The consumer also has no right of withdrawal for contracts that are concluded outside of business premises (Z. 1. - 4. ) and for which the fee to be paid by the consumer does not exceed the amount of 50 euros.
The seller only sells personalized products made to order. It is not possible to revoke the purchase of a personalized product that was produced on customer request.
Further information on the right of cancellation can be found in the seller's cancellation policy.
Prices and terms of payment
Unless otherwise stated in our product description, the prices quoted are total prices that include statutory sales tax. Any additional delivery and shipping costs are specified separately in the respective product description.
The customer has various payment options available for distance orders, which are specified in our online shop.
If payment in advance has been agreed when purchasing via the online shop, payment is due immediately after conclusion of the contract.
If you select the purchase on account payment method, the purchase price is due after the goods have been delivered and invoiced. In this case, the purchase price must be paid within 14 (fourteen) days of receipt of the invoice without deduction, unless otherwise agreed. The supplier reserves the right to only offer the purchase on account payment method up to a certain order volume and to refuse this payment method if the specified order volume is exceeded. In this case, the supplier will point out a corresponding payment restriction to the customer in his payment information in the online shop.
In the event of default, the customer undertakes to reimburse the dunning and collection fees necessary for appropriate legal prosecution, insofar as these are in reasonable proportion to the claim made, as well as default interest of 9% p.a. a to pay. The statutory interest on arrears for entrepreneurs remains unaffected.
If the customer does not make his payments, stops making payments or if his assets are declared bankrupt or are subject to settlement, the entire remaining debt becomes due. In the case of consumer transactions, this only applies if the supplier himself has already rendered his services, at least one outstanding service by the customer has been due for at least six weeks and the supplier has unsuccessfully reminded the customer, threatening to miss the deadline and setting a grace period of at least two weeks.
The goods are delivered to the delivery address specified by the customer, unless otherwise agreed. When processing the transaction, the delivery address specified in the supplier's order processing is decisive. Deviating from this, when selecting the PayPal payment method, the delivery address stored by the customer at PayPal at the time of payment is decisive.
If the transport company sends the shipped goods back to the supplier because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipment. This does not apply if the customer effectively exercises his right of withdrawal, if he is not responsible for the circumstance that led to the impossibility of delivery or if he was temporarily prevented from accepting the service offered, unless the supplier announced the service a reasonable amount of time in advance.
Towards consumers, the supplier reserves ownership of the delivered goods until the purchase price owed has been paid in full.
In relation to entrepreneurs, the supplier retains ownership of the delivered goods until all claims from an ongoing business relationship have been settled in full.
In the event of defects, the provisions of the statutory warranty apply.
If the customer acts as a consumer, he is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the supplier of this. If the customer does not comply, this has no effect whatsoever on his statutory or contractual warranty claims.
The supplier is liable to the customer for all contractual, quasi-contractual and legal claims, including tort claims, for damages and reimbursement of expenses as follows:
- The supplier is fully liable for any legal reason
- in the event of intent or gross negligence,
- in the event of intentional or negligent injury to life, limb or health.
If the supplier negligently violates an essential contractual obligation, liability is limited to the foreseeable damage that is typical for the contract, unless liability is unlimited in accordance with the above clause.
Furthermore, liability on the part of the supplier is excluded.
If, according to the content of the contract, the supplier owes not only the delivery of goods but also the processing of the goods according to specific specifications of the customer, the customer must ensure that the content provided to the supplier for the purpose of processing does not infringe the rights of third parties (e.g. B copyright or trademark rights). The customer indemnifies the supplier against claims by third parties that they may assert against the latter in connection with a violation of their rights through the contractual use of the customer's content by the supplier. The customer also assumes the reasonable costs of the necessary legal defense, including all court and attorney's fees in the statutory amount. This does not apply if the customer is not responsible for the infringement. In the event of a claim by a third party, the customer is obliged to provide the supplier with all information that is necessary for the examination of the claims and a defense without delay, truthfully and completely.
Necessary third-party permits, notifications to authorities, obtaining permits must be arranged by the customer (client) in a timely manner, on his own responsibility and at his own expense. Furthermore, the customer must check whether the goods to be delivered or the service to be performed conform to the applicable legal provisions.
When delivering the goods, it is assumed that the vehicle can drive directly to the building and unload. Additional costs caused by additional transport routes or difficult access from the vehicle to the building will be charged separately.
In the case of necessary anchoring on walls and ceilings, the customer must ensure that the substrates are suitable for drilling or drilling. fastening are suitable, otherwise we shall not be liable for any resulting damage.
The customer is obliged - if necessary also with the involvement of an authorized third party - after contractual delivery or performance to confirm this by signing a worksheet.
The law of the Republic of Austria applies to all legal relationships between the parties, excluding the UN Sales Convention. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer resides.
If the customer is an entrepreneur within the meaning of Section 1. 2, the place of business of the supplier is agreed as the exclusive place of jurisdiction. The place of jurisdiction for both actions brought by the entrepreneur against the consumer and for actions brought by the consumer against the entrepreneur is at the place of residence of the consumer if the consumer is resident in the EU but not in Austria. If the consumer has his domicile or habitual abode in Austria, he can only be sued at the court in whose district the domicile or habitual abode is located; In this case, the entrepreneur can only be sued by the customer at his place of business, unless another place of jurisdiction is legally given.
Version from [06. 12 2021]
The purpose of this data protection notice is to inform you in accordance with the provisions of the General Data Protection Regulation (“GDPR”) which personal data is processed, for what purpose, on what basis and what rights you have as a visitor to the linewand website. com (“Site”).
Responsible under data protection law for the processing of your personal data is RZR7 Online Handels GmbH, based in 1220 Vienna, Sinagasse 1-19/9/1.
You can find out more about our processing operations below. If you have any questions about data protection, please send us an email to info@linewand. at
We provide a contact form on our website so that you can contact us via a secure channel to learn more about our services, submit special requests, send cooperation proposals, etc.
If you use this contact form, you must or can enter the following data:
- Personal information such as first and last name, home address
- Contact details such as phone number and/or email address
- Type of interest or Details of the concern
- Company of the company you represent
- Files and images
We use this information in accordance with Art 6 Para 1 lit b or f GDPR to process and answer your request quickly. According to our deletion rules, we store this data for a maximum of six months after your request has been dealt with, unless the exceptions in Article 17 (3) GDPR apply (e.g. legal obligation, defense of legal claims, etc.).
Forms for subscribing to the newsletter
There is a registration form for our newsletter on our website. If you use this, you must or can enter the following data:
- Personal information such as first and last name and home address
- Your email address
We use this information on the basis of your consent in accordance with Article 6 Paragraph 1 lit a GDPR to send you interesting information about our services, promotions, events and competitions in the course of our newsletter. You can revoke this consent at any time without giving reasons with effect for the future.
We store this data until you withdraw your consent, but for a maximum period of 1 year from your last order or contact.
Forms for online product purchases
You can purchase personalized line art posters on our website. In order to process the online purchase, you must or can enter the following data, among others:
- Personal information such as first and last name, date of birth and home address
- Contact details such as phone number and/or email address
- Information on the desired online product and its scope
- Information on the start of the contract
- Information on the payment method such as bank details or credit card
We use this information in accordance with Art 6 Para 1 lit b GDPR in order to be able to conclude and fulfill the contract with you. In any case, we store this data for up to 7 years after the end of the contract within the framework of our corporate retention periods (§ 212 UGB).
Tracking data - website optimization and marketing optimization
On our website we use tracking tools such as Google Analytics to optimize your experience on the website and to optimize marketing activities. These tools measure, among other things:
- Behaviour on the website, e.g. B : Which pages are called up? Where is it clicked? Which steps of an online purchase are executed or where is canceled? What are you looking for?
- Technical information about the website visitor, e.g. B : desktop or mobile device, screen size, operating system
- Source of the visit to the website, e.g. B : Did the visitor use a marketing activity controlled by us to get to our website? Which website referred the visitor to our website?
- Tracking IDs, which do not personally identify visitors to the website, but allow us to distinguish visitors. This allows z. B Analyzes are made of how often a visitor returns within a certain period of time.
- IDs through which the website visitor can be indirectly identified. For example, a machine-changed customer number that can be used to automatically connect to customer data.
- Tracking tools do NOT store information that directly personally identifies users, such as B Information in form fields on the website.
We use this information in accordance with Art 6 Para 1 lit f GDPR both to create aggregated evaluations of the use of our website and to optimize our website and marketing activities. We store this data for a maximum of 25 months after visiting the website.
How do we collect your data?
Your user data is either transmitted to us by yourself using the forms on the website. We collect the tracking data generated when you visit our website automatically and usually either on the basis of your input or via cookies (more on this below).
The use of Google Analytics depends on your consent. If you do not give your consent, no Google Analytics cookies will be set.
Your consent means that you consent to Google Analytics cookies being set and data such as your IP address being transmitted to Google servers (usually in the USA or in other countries outside the EU) and being stored there may.
The following information is collected by Google Analytics: browser, device type, device model, country, service provider, screen resolution (on mobile device), time spent on the website, language, operating system, pages visited on the website. Google processes the above information and we use it to evaluate how users use our website.
Google may also transfer this information to third parties if this is required by law or if third parties process this data on behalf of Google. If you do not want any website to track your activity through Google Analytics, you can go to http://tools. google. Download and install an appropriate browser plugin from com/dlpage/gaoptout.
A cookie is a small piece of text that is stored on your computer when you visit a website. line wall. at uses the information for statistical purposes to analyze and optimize a user's visit. A distinction is made between two types of cookies:
1. Persistent cookies remain stored in a subfolder of the browser, you have to delete them manually if you wish.
2. Session cookies are deleted when the browser is closed.
What cookies do we use?
Facebook Ads - A cookie is set here and a pixel is used. We use this to follow your visit to our website in order to adapt advertisements and to optimize them on other platforms belonging to Facebook .
Google Ads - A cookie is set here and a pixel is used. We use this to follow your visit to our website in order to adapt advertisements and to optimize advertising on the Google Ads platform.
TikTok Ads - a cookie is set to optimize advertising and customize advertising content on TikTok.
Who can have access to your personal data?
- To ensure a secure and successful payment, your data will be passed on to our payment service providers.
- In order to be able to deliver to a desired address, your data will be passed on to the responsible shipping service provider.
- Since we have our products made by an external printer, your data will be transmitted to them.
- In order to create a drawing of your photo, the photos you upload will be made available to our designers, who will then treat them in accordance with the data protection guidelines.
- To reduce our ecological footprint, thanks to "Verdn Ltd. " One tree per product ordered. (excluding vouchers) For this process, Verdn Ltd. Your name, email and order information so that you can receive your notification of planting a tree.
- We use the Trustpilot service to be able to collect reviews and offer our customers many testimonials. For creating and sending the review, Trustpilot A/S receives your name, email address and order information.
How is your data protected?
We take appropriate technical and organizational security measures to protect your personal data against accidental or unlawful deletion, alteration or loss and against unauthorized disclosure or unauthorized access.
What are your rights?
According to §§ 26 ff Data Protection Act 2000 (DSG) and Art 14 ff EU General Data Protection Regulation (GDPR) you have a right to information, correction, deletion, restriction of processing and data transferability as well as a right of withdrawal. In addition, you can revoke your consent at any time and without reason for the future. If you have any questions, you can contact us at any time at info@linewand. at. You also have the right to lodge a complaint with the Austrian Data Protection Authority (Barichgasse 40-42, 1030 Vienna).
Right to the digital drawing
As the copyright owner of the digital drawings created by the artists, we reserve the sole right to decide on the use, publication, distribution and reproduction of these drawings.
Accordingly, we grant ourselves the right to publish these digital drawings on our social media channels and on our homepage. Any other use of the drawings requires our express written consent.
Questions and further information
For questions and further information about data processing via our website, please use the following e-mail address: info@linewand. at